Channels.
One team answers everywhere. A message costs one credit whether it arrives on your website, Telegram, or WhatsApp — the channels you can turn on depend on your plan.
Web widget#
The widget is on every plan. Publish the team, then drop one script tag before </body> with your published widget key.
<script src="https://desk.whizztech.ai/embed.js" data-widget="wd_pub_..." defer></script>The wd_pub_ key is public and safe to ship in client HTML; it identifies the published team, not your account. Republishing keeps the same key, so you never touch the snippet again.
Skin and conversation memory#
Two attributes on the same script tag change how the chat looks and what it remembers.
| Attribute | Value | Effect | |
|---|---|---|---|
| data-theme | "light" | optional | Render the chat in the light skin, for sites with a light background. Omit for the default dark skin. |
| data-fresh | "1" | optional | Start a new conversation on every page load instead of resuming the visitor's last one. Use it on kiosks and shared devices, where the next visitor must not see the previous transcript. |
<script src="https://desk.whizztech.ai/embed.js" data-widget="wd_pub_..." data-theme="light" data-fresh="1" defer></script>Telegram#
Connect a Telegram bot in three steps.
Create a bot#
Talk to @BotFather in Telegram, create a bot, and copy the bot token it gives you.
Paste the token#
In the dashboard, add the Telegram channel to your team and paste the bot token. Whizz Desk registers the webhook for you.
Go live#
Message your bot to confirm. From here the same team, agents, and knowledge answer on Telegram exactly as on the web.
More channels, by plan#
These connect the same way — link the account, and your published team answers on it. Availability depends on your plan.
| Field | Type | Description |
|---|---|---|
| channel | Answer on WhatsApp Business. Available on Growth and up. | |
| Slack | channel | Respond in Slack channels and DMs for internal or customer workspaces. |
| Messenger | channel | Facebook Messenger for a connected Page. |
| channel | Instagram direct messages for a connected account. | |
| channel | Answer inbound email from a connected address. |
Your own frontend#
To embed chat in an app instead of using the widget, call the Chat API directly with an API key.