Build

Agents & blocks.

A team is built from blocks. Blocks add agents, knowledge, and behavior; the Router wires them together so every message reaches the right agent.

The block catalog#

Drag any of these onto the canvas. Most teams need only a few — an Agent, Knowledge, and Guardrails cover a lot.

Field	Type	Description
Agent	core	An AI teammate with a name, role, instructions, triggers, and tools. Add one per job — sales, support, billing.
Router	auto	Reads each message and routes it to the best-fit agent automatically. One per team; the visitor never picks.
Knowledge	core	Grounds answers in your documents and crawled pages, with citations. Wired to the team knowledge base.
Guardrails	safety	Keeps agents on-topic and on-brand: allowed subjects, refusals, banned claims, tone.
Calculator	tool	Deterministic math for quotes, pricing, and unit conversions — no guessed arithmetic.
Assessment	flow	Qualifies or scores a visitor through a short set of questions before handing off.
Lead capture	flow	Collects name, email, and context at the right moment and writes a lead.
Booking	flow	Offers real availability and books a meeting on a connected calendar.
Escalation	flow	Hands off to a human — inbox, Slack, or email — with the full transcript.
Quick replies	ui	Suggested buttons that steer common conversations and cut typing.
Memory	core	Recognizes returning customers and carries context across conversations.
Multilingual	core	Detects the visitor language and answers in it, on every channel.

Every Agent block has the same small set of fields.

Field	Type		Description
name	string	required	How the agent is labeled in the roster and the Router.
role	string	required	One line on what this agent handles, e.g. sales, support, billing. The Router reads it.
instructions	text	required	The agent's brief: how to answer, what to avoid, when to hand off. Plain language.
triggers	string[]	optional	Topics or intents that pull a message to this agent, complementing the Router.
tools	enum[]	optional	Which actions the agent may call. Off by default; enable per agent.

Router firstYou rarely wire agents to each other by hand. Give each a clear role and triggers; the Router does the dispatch on every message.

Tools are the actions an agent can take mid-conversation. Enable them per agent under the tools field.

Field	Type	Description
search_kb	tool	Retrieve from the team knowledge base and cite sources in the reply.
capture_lead	tool	Write a lead — name, email, context — to the dashboard and any connected CRM.
book_meeting	tool	Read availability and book on a connected calendar, e.g. Google Calendar.
escalate	tool	Hand the conversation to a human with the full transcript attached.
custom_webhook	tool	Call an endpoint you own to run a custom action, with confirmation controls.
calculator	tool	Run exact arithmetic for quotes and conversions instead of estimating.

For calendars, CRMs, and 500+ other apps behind these tools, see Integrations & actions.