One conversation,
three agents.
Falak Logistics, a last-mile carrier in the UAE and KSA, runs its front office on Whizz Desk. Watch one visitor get handed from greeter to qualifier to booking — answered from the knowledge base, captured to the CRM, and on the calendar — in a single thread.
Scripted replay · no live calls, no login
Greeter
01Front door
Reads intent in the first message and routes — no menus, no bouncing the visitor between forms.
Qualifier
02Knowledge + memory
Answers from Falak's uploaded docs (RAG), qualifies the fit, and captures the lead straight to the CRM.
Booking
03Real action
Reads the live calendar, books the meeting, and sends the invites — an action, not a promise to follow up.
· Visitor opened the widget on falaklogistics.com/pricing · 14:02 GST
Welcome to Falak Logistics. We run last-mile delivery across the UAE and KSA. Are you here to move shipments, or looking to integrate our API?
Visitor
We're an online pharmacy in Riyadh. Need same-day delivery for orders.
Same-day in Riyadh is one of our core lanes. Pharmacy has cold-chain and licensing rules, so I'll bring in the person who handles regulated goods. One moment.
· Handed to Qualifier · knowledge base: 214 pages · Riyadh cold-chain SLA matched
I can help. For pharmacy we carry a licensed cold-chain fleet (2–8°C, logged end to end). Roughly how many same-day orders a day are you moving right now?
Visitor
Around 300 a day, growing fast.
300/day fits our Riyadh same-day tier — cutoff is 2pm for delivery by 8pm, and every leg is temperature-logged for your compliance records. Under 500/day runs on our standard SLA; above that we set a dedicated route.
Visitor
What would that cost, and how do we start?
Pricing depends on zones and volume, so the cleanest path is a 20-minute call with our KSA lead who can quote your exact lanes. Want me to set that up? I'll just need your name, work email, and company.
Visitor
Sure. Layla Al-Otaibi, layla@qariyah.example, Qariyah Pharmacy.
· Lead written to CRM · Qariyah Pharmacy · 300 orders/day · Riyadh same-day · source: pricing page
Thanks, Layla. Our KSA lead Omar has openings tomorrow. I'm showing 10:30 or 14:00 Riyadh time — which works?
Visitor
10:30 works.
Booked — tomorrow 10:30 Riyadh time with Omar Nasser. I've emailed you and Omar the invite with a Meet link, and attached our cold-chain SLA one-pager. Anything else before you go?
Visitor
That's everything, thanks.
· Conversation closed · 1 lead · 1 meeting booked · 9 answered messages · customer remembered for next visit
9
answered messages
9 credits, flat
1
lead to CRM
name · email · volume · lane
1
meeting booked
invites sent both ways
∞
memory
recognised on next visit
Build this from your own link. In about two minutes.